Privacy policy

Night Calms Privacy Policy

Effective date: January 1, 2024

Welcome to the Night Calms Privacy Policy. This Privacy Policy describes how Night Calms collects, uses and shares information when you use our services. We understand the importance of privacy and are committed to protecting your personal information.

Collection and Use of Information

We collect different types of information for different purposes to provide and improve our services.

Personal data

Night Calms respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. Your privacy is assured with us. Your address details will not be provided or sold to third parties. The information we receive from you when you order a product is only used by us to process the order and prepare shipment.

Night Calms processes your personal data, such as your first and last name, gender, date of birth, address details, telephone number, e-mail address, and other personal data that you actively provide, for example by creating a profile on this website, in correspondence and/or by telephone.

Storage of Personal Data

If you register with us, we store your data on a Secure Server. When you register, we store information such as your name and address, telephone number, e-mail address, delivery details, so that you do not have to enter this for every new order.

Purposes of Data Processing

Night Calms processes your personal data for the following purposes:

Processing your payment You can call or email if this is necessary to carry out our services To inform you about changes to our services and products After purchase, you will receive a one-time automated email message after approximately 4 weeks. This is to ask how you are doing. You can create an account. In order to ship and have the products delivered, Night Calms also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

Retention period of Personal Data

We keep your data as long as you are our customer. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with (personal) data, so we will keep this data for as long as the applicable period runs. In addition, there is no longer access to your customer profile and documents that we have produced in response to your order.

Night Calms declares that it will destroy all personal data if the customer explicitly requests it. Personal email correspondence will be deleted from the administration after 30 days. The financial administration has a retention obligation of 7 years. Paperwork is destroyed in a paper shredder immediately after the package is sent. Night Calms declares that it does not keep paper documents containing personal data.

Direct Marketing

This also applies to data that we receive from you when you sign up for the newsletter, use the contact form or otherwise contact us. Each mailing contains instructions to remove yourself from this list.

Social Media

Night Calms uses a link to Facebook and Instagram. Social media buttons are included on our website. The administrators of these services collect your personal data. These buttons only do this when you click them because we use inactive buttons.

Night Calms uses a link with Mailchimp. It is possible to subscribe to our newsletter. We use the services of Mailchimp for this. Here you can read the latest news about our products and services. You can cancel at any time. Every newsletter contains an unsubscribe link. Your email address will only be added to the subscriber list with your permission. This data will be retained until you cancel the subscription. We have concluded a processing agreement with Mailchimp. This contains strict agreements about what they are allowed to keep. We have not allowed Mailchimp to use the information obtained for other Mailchimp services and activities.

Processing agreements

We work with certain companies. These partners can therefore receive your personal data. This is necessary to be able to offer high-quality services. Night Calms works closely with a website builder. The security of the online store, hosting and backup are carried out adequately. We have entered into a processing agreement with the processors to ensure the safety and confidentiality of customers. A processing agreement has also been concluded with a marketing consultancy firm.

Payments

We use the Mollie, PayPal, Klarna and Worldonline platforms to process (part of) the payments in our online store. These platforms process name, address and place of residence details and payment details such as bank account number. Mollie, PayPal, Klarna and Worldonline have taken appropriate technical and organizational measures to protect press